A calm presence. A bold operator.
With over 15 years in healthcare, I've built a career at the intersection of strategy and execution. I work with founders and executives who need someone who gets in the work with them — diagnosing what's broken, building what's missing, and staying until it works.
Schedule a Conversation
I don't hand you a report and walk away. I get in the work with you, diagnosing what's broken, building what's missing, and staying until it sticks.
From standing up operations at early-stage companies to restructuring core functions at growth-stage ones, my focus has always been the same: cut the complexity, create alignment, and move fast toward what matters.
In high-pressure environments, I'm the steady hand. Leaders and teams describe me as the calm in the room: someone who navigates uncertainty without losing focus, builds trust across competing priorities, and makes decisions with clarity when others are reactive.
I bring together operations, finance, sales, marketing, and systems thinking into a single coherent strategy. My work creates environments where teams feel ownership, not just direction.
Early in my career I was in sales: quota-driven, client-facing, and quietly studying why some businesses scaled and others stalled. That curiosity pulled me toward operations and leadership, and eventually to Ways2Well, where I joined on Day 1 as COO. I built the operational infrastructure from the ground up, hired the entire team, and helped grow the business into a multi-million-dollar national telehealth operation, serving patients across Texas in a space that was still figuring out what it was. From there I became a partner at Revive Rx Pharmacy, expanding that experience into pharmacy operations and helping lead the business through significant growth and increasing operational complexity. That's the foundation I bring to every engagement.
I solve problems that matter. I cut through the noise, stay calm when it counts, and find paths forward that others miss.
Joined Ways2Well as COO on Day 1 and built the operational infrastructure behind its growth into a multi-million-dollar national telehealth business. Led across operations, finance, technology, people, patient experience, and growth while building the systems and team needed to scale. Later became a partner at Revive Rx, expanding that experience into pharmacy operations and helping lead the business through significant growth and increasing operational complexity.
Designed and launched new business lines and companies from scratch. Most recently, built the full launch strategy for a direct-to-consumer telehealth brand: entity structure, tech stack, staffing model, workflows, and go-live plan. Offboarded when they were ready to run independently.
80%+ of clients have extended beyond their initial engagement term. Not because it's required. Because the work compounds. Every system I build is designed to create momentum, not dependency.
Led early EHR and telehealth integration at Ways2Well before telehealth was mainstream. Now helping the next generation of healthcare companies build the operational infrastructure to grow, scale, and serve patients well.
Whether you need a fractional COO to run operations while you focus on growth, a strategic advisor to cut through complexity, or an operator who stays in the work until results are real, Cardinal Point Innovations meets you where you are.
I tailor every engagement to your stage, your team, and the specific outcomes you're chasing. No templates, no off-the-shelf frameworks. Just clear thinking, disciplined execution, and measurable results.
Outside of work, I'm based in the Houston area with my family. I'm a lifelong baseball fan — I coach my kids and follow the game closely. You'll also find me chasing good food, live music, and the occasional trip somewhere worth the flight.
"Tay is a great listener who takes the time to fully understand challenges before making decisions. His calm and analytical approach to complex employee and operational issues stood out as a key strength. His strategic insights into marketing, sales, operations, and finance helped us streamline processes and create a more efficient and scalable business model."
"Tay's ability to think outside the box and challenge conventional approaches is a testament to his forward-thinking mindset. When faced with complex, high-stakes challenges, he consistently finds practical paths forward and creates meaningful impact in ways others hadn't considered."
"He never approached our work like an outside advisor dropping in with opinions. He took ownership, challenged our thinking when it mattered, and helped us make better decisions because he genuinely cared about the outcome."
"He has an impressive ability to step into complex situations, quickly understand the bigger picture, and help bring structure, clarity, and practical direction to challenging strategic and operational issues. Just as importantly, Tay carries himself with a steady, thoughtful demeanor that makes him easy to trust and work alongside, even when navigating difficult decisions or competing priorities."
A 30-minute call costs nothing and clarifies everything. No pitch. Just a direct conversation about where you are, what's in the way, and whether we're the right fit.
Schedule via Calendly Send an Email